1. Cancellation Policy
You may cancel your StartApp subscription at any time. If you cancel, your subscription will remain active until the end of your current billing period, and your account will not be charged again. One exception: on the Mobile App plan before your app has gone live, no monthly subscription is running yet, so cancellation takes effect immediately.
2. Refund Eligibility
- 14-Day Money-Back Guarantee: All plans are billed monthly and covered by a 14-day money-back guarantee from your first signup. Cancel within 14 days and you receive a full refund of your subscription payment (the refund also ends the subscription immediately). After 14 days, monthly payments are non-refundable — you can cancel anytime and keep access until the end of your billing period.
- App Setup Fee (€99): Charged once on the Mobile App and Bundle plans. It is refunded within the 14-day window as long as store onboarding hasn't started — and always refunded if StartApp fails to publish your app for reasons on our side.
- Website Activation Fee (€19.99) & Domains: The Website plan's one-time activation fee is non-refundable, as it covers the immediate provisioning of your environment. Custom domain registrations are also non-refundable — the domain is purchased from the registrar on your behalf the moment it is registered.
3. How to Request a Refund
Within the 14-day window you can cancel and get your refund directly from Account → Billing in your dashboard — the exact refund amount is shown before you confirm. You can also contact our support team at support@startapp.solutions with your account details and the reason for your request. We review all requests on a case-by-case basis.
4. Processing Time
If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.