FAQ

Questions? We've got answers

Everything you need to know about StartApp. Contact us.

Getting Started

How long does setup take?

Most restaurants are live in minutes. Simply pick your template, customize your branding (logo, colors, content), and publish. No technical knowledge required.

Do I need technical skills?

Absolutely not. If you can use email or social media, you can use StartApp. Everything is visual, drag-and-drop, and designed for non-technical business owners.

Can I migrate from another platform?

We don't currently offer automated migration from other platforms. However, StartApp is designed so you can set up your menu, content, and branding from scratch in minutes — most restaurants complete this in under an hour.

Pricing

Can I cancel anytime?

Yes, absolutely. There are no long-term contracts. Cancel anytime directly from your dashboard, and you'll retain access until the end of your billing period. No cancellation fees.

Are there any hidden fees?

No hidden fees. You only pay the setup fee (one-time) and monthly subscription. The only additional costs are payment processing fees from Stripe (2.9% + €0.30 per transaction), which go directly to them, not us.

What happens if I want to upgrade or downgrade?

You can change your plan anytime. Upgrades take effect immediately with prorated billing. Downgrades take effect at the next billing cycle. It's completely flexible.

Technical

How do payments work?

You connect your own Stripe business account. Payments go directly to you — we never touch your money. Zero commission on every order.

Can I use my own domain?

Yes! You can either connect an existing domain (like yourbusiness.com) or register a new one through us. We'll handle all the technical setup for you.

What about mobile apps—iOS and Android?

We build your branded iOS and Android app. You download the binaries from your dashboard and publish them to the App Store and Google Play using your own developer accounts.

Support

What support do you offer?

All plans include email support at support@startapp.solutions. We respond within 24 hours on business days. Bundle plan customers receive priority support.

What happens to my data if I leave?

You own your data, always. Export your customer list, order history, menus, and content anytime in standard formats (CSV, JSON). No vendor lock-in.

Still have questions?

Our team is here to help. Get in touch and we'll respond within 24 hours.

Contact Support
FAQ — Restaurant Website & Online Ordering Questions | StartApp